Revolutionizing Patient Convenience
Case Study - Situated in the Surrey Hills Area of Outstanding Natural Beauty, Shere Surgery & Dispensary plays an integral role in rural village life for local residents.
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Equipment
Pharmaself24
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Site
Shere Surgery & Dispensary
Context
Facing an intensification in competition from internet pharmacies in recent years, the Partners considered introducing 24-hour medicine collection to enhance convenience and maintain patient loyalty.
Challenges
- Under pressure from the home-delivery convenience offered by internet pharmacy competition
- Potential loss in prescription business over time, which could impact the overall efficiency of its service and threaten the viability of the Dispensary
Benefits
Seamless integration with existing building
The decision to choose a Pharmaself24 was a very quick one and made easier by the support of the Hub & Spoke Innovations team in ensuring it would be able to fit both with the existing building and within the restrictions of the Conservation Area.
Community and financial support
Funding for the machine was made available by SALV (Shere and Local Villages), a charitable initiative that supports healthcare investments for the benefit of the community.
Enhanced accessibility and safety
From the outside, the design and planning had to incorporate a new ramped pathway for disabled access whilst also taking into account the need for new hedging to reduce light pollution.
It has delivered way beyond our hopes and we are proud that we took the leap of faith to innovate.
Transforming Medication Collection
Where patients require urgent medication following telephone consultation toward the end of the day, pressure is hugely eased through the knowledge the machine can be accessed at any time, even after the building has closed.
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